White spacer
Safety 1st Logo
White spacer
   
White Spacer
 
Customer Service, Safety and Security Modules and Topics

Return to Phillips 66 Training Home Page


This all-inclusive training is comprised of PLST modules covering customer service, ramp safety and aviation security best practices and procedures. To ensure your FBO is operating at the highest service, safety and security standards, all employees have a stake. The customer service, safety and security training module opens up an opportunity to train your entire staff consistently.

Module 1 - Introduction and Ground Servicing

  • Introduction to PLST
  • General Aviation Industry
  • Common Duties of a Line Service Specialist
  • Aviation Operations Terminology
  • Aircraft Terminology
  • General Servicing
  • Examination - Introduction
  • Practical Exams - Other Ground Servicing Equipment

Module 2 - Safety Part 1
  • Introduction to Safety
  • Personal Safety and Servicing Dangers
  • Aircraft Care and Handling
  • Aircraft Marshaling and Hand Signals
  • Aircraft Servicing Safety

Module 2 - Safety Part 2

  • Refueling Safety
  • Mobile Refuelers
  • Emergency Procedures
  • Airport Vehicle Operations
  • Seasonal Operations
  • Examination - Safety
Module 6 - Customer Service
  • Introduction to Customer Service
  • Understanding Your Clientele
  • Effective Communication
  • Conflict Resolution
  • Examination - Customer Service
Module 8 - Aviation Security
  • Introduction to Aviation Security
  • Specific Security Activities
  • Examination - Security
  • Practical Exams - Aviation Security Procedures
White spacer White spacer
LOG IN | CONTACT US | NATA.AERO HOMEPAGE | SAFETY 1st HOMEPAGE | © COPYRIGHT 2008 NATA  ALL RIGHTS RESERVED

NATA Logo